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Downers Grove houses new Redbox call center
Daily Herald Staff Report

Pam Hanas of Mundelein uses a RedBox DVD rental machine at the Walgreens on Midlothian Road in Mundelein.


Steve Lundy | 2007

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Published: 9/4/2008 1:29 PM | Updated: 9/4/2008 1:40 PM

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Redbox, a fully automated DVD rental service offering new release rentals for $1 per night, announced the grand opening of its new customer service call center in Downers Grove.

The 24,000 square-foot facility, located at 1431 Opus Place, currently houses 190 customer service employees and is expected to staff approximately 210 employees by the end of 2008. Redbox is seeking employees to fill positions across all levels of experience.

The Redbox call center was previously located in the company's headquarters in Oakbrook Terrace.

Each fully automated Redbox kiosk holds approximately 700 DVDs, representing up to 200 of the newest movie releases. Consumers simply use a touch screen to select their favorite movies, swipe a valid credit or debit card and go. The complete rental transaction takes less than 60 seconds. Customers can keep the DVD for as long as they like for $1 per night plus tax, and return it to any one of Redbox's more than 9,000 locations nationwide. After 25 nights, rental charges cease and the DVD is the customer's to keep. For added convenience, customers can also visit to choose their DVD online and pick it up immediately at the Redbox location of their choice.

Redbox is available at more than 9,000 locations nationwide, including select McDonald's restaurants, grocery and convenience stores and Wal-Mart and Walgreens stores in select markets. For more information about Redbox, visit