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Worrying about his use of tollway I-Pass
Letter to the Editor
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Published: 1/11/2008 12:26 AM

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Your first article in a series of three that I am reading this morning on the I-PASS situation has me not only frustrated, but also concerned for myself.

I have been an I-PASS user from almost the inception of the system. I am a sales representative who uses the tollway system almost every day.

I have an older I-PASS that beeps when I pass through the tolls. There have been numbers of instances over the past year or so that I have noticed that the beep did not signal.

Knowing that the I-PASS system may not have registered my toll, I have wondered when and how the system will alert me to a payment procedure. Over two years ago, I did receive a letter stating some "missed" tolls, with a method for payment.

So for drivers like me who have been through this before and have been waiting for the tollway to tell me what I owe, I now see that I may be in line for a more serious situation.

This is what I find to be absolutely amazing, frustrating and, perhaps, illegal? Does the tollway authority have any public phone number or Web site that we consumers should have in our possession to pay for tolls that were not registered by their faulty equipment?

I would be more than happy to do the due diligence and pay for missed tolls, but I do not have any idea of how to do that. Now all I can do is to wait for a notice from the tollway and see how bad they are going to come after me.

As you have stated in your first article, the tollway authority has made changes, but we consumers are paying for their incompetence.

How can we get this changed?

Ron Bailey